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Back-Office Assistant (Part-time)

12-07-2018

Do you want to get in at the ground floor with an exciting startup, which is building something truly innovative? Fanomena is a Saarbrücken and Berlin -based event technologies company, which is building great products and working with some of the biggest brands in the events industry. We’re now ready to scale our business as we’re moving in to new markets and products.

We’re currently searching for a highly-talented and experienced Back-Office-Assistant with a lot of passion and different skills, who can join our team as a permanent member of staff.

We are looking for somebody to provide personalized administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks.

What you’ll be doing
– Assist and support executives in their day to day operations
– Handle requests and queries appropriately
– Produce reports, presentations and briefs
– Develop and carry out an efficient back office system
– Travel planning: arrange corporate travel meetings by developing itineraries and agendas; schedule flights; book other transportation; arrange lodging and meeting accommodations
– Work on several HR projects to grow your knowledge
– Plan internal events for the entire team in cooperation with the office management
– Prepare job descriptions and post on relevant job boards

Who you are
– You love self-improvement
– You have an eye for detail, meticulous follow-through, discretion, and empathy
– You see the “big picture” and you are exceptionally organized
– You’re pragmatic and agile and always seek out the best solution
– The wrong font in PowerPoint drives you crazy
– You get things done

What you know
– Full comprehension of office management systems and procedures
– Ability to multitask and prioritize daily workload
– High level verbal and written communications skills
– Discretion and confidentiality
– You’re fluent in both German and English
– Strong organizational, interpersonal and communication skills, team orientated philosophy
– Experience prioritizing in complex, fast-paced environment while maintaining commitments to deadlines
– Impeccable attention to detail
– Up-to-date with advancements in office gadgets and applications

Why you’ll want this role
– You’ll be part of an exciting startup experience.
– We have a casual work environment, great culture and a very strong team.

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Customer Success Manager

12-07-2018

Do you want to get in at the ground floor with an exciting startup, which is building something truly innovative? Fanomena is a Saarbrücken and Berlin-based event technologies company, which is building great products and working with some of the biggest brands in the events industry. We’re now ready to scale our business as we’re moving in to new markets and products.
We are looking for a high-talented and motivated fast learning customer success manager, who is passionate about solving problems to support our customers on their journey to successful experiences. In addition, you identify, analyze, improve and automate our internal and external work processes around our customers.
The ideal candidate is someone with strong communication skills, a quick understanding of the product and market and an enthusiasm for working in a fast-moving and agile young company.

What you’ll be doing

– You develop a deep understanding of our product and the market in which we operate
– You engage with customers and stakeholders in our ecosystem (via e-mail and phone) to help them achieve the best experience possible
– Your represent the customer’s point-of-view in the organisation by collecting their feedback and ideas and promote new features to the products
– You set up and supervise 1st level support
– Your propose and implement improvements to our customer success process
– You identify, analyze, improve and automate our internal and external work processes around our customers.
– You organize customer and team events

Who you are

– You love working close to customers and communicating with them.
– You love to manage a great tool stack
– You see the “big picture” and have a holistic view of our products
– You’re pragmatic and agile and always seek out the best solution for the customer and business.
– You’re a self-starter and proactively seek out the best solutions.
– You’re innovative and always pushing the boundaries

What you know

– You have 2+ years professional experience in an customer-facing role such as customer success management, account management, customer support, or similar (non experience but highly motivated is also possible!)
– You have experience with CRM’s (Hubspot is a plus) and customer success tools
– You have a great understanding of customer support processes and ideas
– You have excellent writing and explaining skills in German and English
– You are high skilled in solving problems, big focus on presenting satisfying solutions

Why you’ll want this role

– You’ll be part of an exciting startup experience
– We have a casual work environment, great culture and strong team
– We have a great startup loft office with roof terrace in the heart of Saarbrücken